Quick path
1
Create a ticket
Open Support Tickets and create a request so your team can track it from start to finish.
2
Assign and work
With the right role, assign people, update status, and keep comments in one place.
3
Watch progress
Use the dashboard and ticket list filters to see what is open or overdue.
4
Review reports
Use the Reports area for totals and trends by period or team.
Key areas
Service tickets
Intake, assignment, and resolution workflow.
Users and access
Control who can sign in and what they can do.
Reports and analytics
KPIs and lists that match your process.
Comments and history
A shared timeline for each request.
Tips
Clear titles
A good title saves time for everyone in the list view.
Priorities
Use the priority that matches your organization’s triage practice.
Keep status current
Update status when work really moves on.
Add comments
Short, dated notes reduce duplicate questions.